CODE OF ETHICS
As a member of the TECH-NET Professional program we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.
- Provide and honor Advance Auto Parts manufacturer warranties.
- Exercise reasonable care for the customer's property while it is being serviced.
- Make every effort to fix the customer's vehicle right the "first time".
- Maintain a system for fair settlement of customer's complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
Reviews
Great, speedy service. Susan B. |
Soundview has great mechanics who will go out of their way in any way to make sure you get the best service possible. Love it!! Stephen P. |
My vehicle had a check engine light. Rather than bring it to the dealer, I decided to bring it to Ralph and the guys at Soundview Service Center. I heard they had an excellent reputation for being honest and fair. I am so glad I did. They fixed my problem very quickly and I will be back again! Thank you Ralph! Mike P. |