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    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


What Our Customers Are Saying

Great, speedy service.


-Susan B.

Soundview has great mechanics who will go out of their way in any way to make sure you get the best service possible. Love it!!


-Stephen P.

My vehicle had a check engine light. Rather than bring it to the dealer, I decided to bring it to Ralph and the guys at Soundview Service Center. I heard they had an excellent reputation for being honest and fair. I am so glad I did. They fixed my problem very quickly and I will be back again! Thank you Ralph!


-Mike P.

Soundview Servicenter is our choice for all our car service. They do everything from inspections to new tires, plus great service when you fill up with gas.


-Marie M.

I have been bringing my vehicles here for 20 years. They are totally honest and do excellent work, that they stand behind. No work is ever done on my vehicle that I did not authorize, they are always up front about prices etc. They are not "cheap" but you get what you pay for! The prices are reasonable and the work is always worth what I pay. Ralph and Peter have done their Dad proud as they continue the work he started in this family business. I highly recommend them.


-Sharon M.

My work van suffered catastrophic engine failure, 70 miles from home! I didn't know the area but I luckily pulled into this gas station at 3:30 in the afternoon. My livelihood is in this van and I'm stuck. They took me right in, had parts needed delivered and reassembled the motor by 4:45pm. Charged an extremely reasonable price and I was on my way. They didn't know me from Adam and really took care of me. Can't praise them enough. Need auto work done, go there.


-Bruce B.

We all know garages have a bad reputation of overcharging etc. but not here. Ralph and his team always do a great job on my cars and the last visit he made an error on my invoice. I didn't notice it so was pleasantly surprised when Ralph called me the next day to say he made a mistake and had to refund the difference. Restored my faith that there are some good guys still out there.


-NYC
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  • Call Us For Service: 914-698-6888