Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Great, speedy service.


-Susan B.

Soundview has great mechanics who will go out of their way in any way to make sure you get the best service possible. Love it!!


-Stephen P.

My vehicle had a check engine light. Rather than bring it to the dealer, I decided to bring it to Ralph and the guys at Soundview Service Center. I heard they had an excellent reputation for being honest and fair. I am so glad I did. They fixed my problem very quickly and I will be back again! Thank you Ralph!


-Mike P.

Soundview Servicenter is our choice for all our car service. They do everything from inspections to new tires, plus great service when you fill up with gas.


-Marie M.

I have been bringing my vehicles here for 20 years. They are totally honest and do excellent work, that they stand behind. No work is ever done on my vehicle that I did not authorize, they are always up front about prices etc. They are not "cheap" but you get what you pay for! The prices are reasonable and the work is always worth what I pay. Ralph and Peter have done their Dad proud as they continue the work he started in this family business. I highly recommend them.


-Sharon M.

My work van suffered catastrophic engine failure, 70 miles from home! I didn't know the area but I luckily pulled into this gas station at 3:30 in the afternoon. My livelihood is in this van and I'm stuck. They took me right in, had parts needed delivered and reassembled the motor by 4:45pm. Charged an extremely reasonable price and I was on my way. They didn't know me from Adam and really took care of me. Can't praise them enough. Need auto work done, go there.


-Bruce B.

We all know garages have a bad reputation of overcharging etc. but not here. Ralph and his team always do a great job on my cars and the last visit he made an error on my invoice. I didn't notice it so was pleasantly surprised when Ralph called me the next day to say he made a mistake and had to refund the difference. Restored my faith that there are some good guys still out there.


-NYC
  • TECH-NET
  • ASE (Automotive Service Excellence)
  • RepairPal Certified
  • BG Products
  • IDENTIFIX
  • Car Care Aware
  • Call Us For Service: 914-698-6888